Refund policy

At Rabbit Store, we aim to provide premium quality products and a smooth shopping experience. Please read our policy carefully before placing your order.

We offer exchange only in the following cases:

If there is a size issue

If the item has a manufacturing defect

If you received a wrong item

You must contact us within 3 days of receiving your order

The item must be:

Unused and unwashed

In original packaging

With all tags intact

Accompanied by the original invoice

Customers will need to send the parcel back to us via courier at their own expense

Exchange will be processed after we receive and inspect the item

Delivery charges for re-dispatch may apply

We do not offer refunds or returns

Only exchange is applicable under the conditions mentioned above

Items purchased on sale or discount are not eligible for exchange

Used, washed, or damaged items (not caused by us) will not be accepted

If you receive a defective or incorrect item:

Report within 48 hours

Share clear pictures/videos as proof

Our team will review and guide you accordingly

Processing time for claims may take 5–7 working days

Rabbit Store reserves the right to approve or reject any exchange request after inspection.

For exchange requests or queries, contact us via:

Phone / WhatsApp: 0319-5963031

Email: rabbitstore263@gmail.com

Thank you for shopping with Rabbit Store.